Privacy policy

Controller

QueryPortal Hub Advisory, Suite 47.01, Kuala Lumpur, Wilayah Persekutuan, 50450, Malaysia. Email hello@queryportal-hub.digital or call +60 3-2078 3561 / 3597.

Information we collect

When you submit the contact form, we receive the name, email, service interest, and message you provide. We may also receive standard server logs such as IP address, browser type, and pages requested when you visit the site.

During engagements we may process claim extracts, user identifiers, and receipts you share so we can sample trails. We process that material only to deliver the agreed work, under access you control.

How we use information

• Respond to audit requests and schedule work
• Deliver trail packs, tests, examinations, and walkthroughs
• Maintain essential site security and operations
• Understand page use when you accept optional cookies

Legal bases

We process contact and engagement data to take steps at your request and to perform contracts, consistent with the Personal Data Protection Act 2010. We process optional analytics cookies only with your consent. Server logs are processed for legitimate interests in operating a secure website.

Sharing

We do not sell personal information. We may use infrastructure providers (hosting, email) who process data on our instructions. We may disclose information if required by Malaysian law.

Retention

Contact messages are kept as long as needed to respond and for ordinary business records, typically up to 24 months unless a longer period is required for an active engagement or legal obligation. Engagement materials follow the retention stated in the statement of work.

Your choices

You may request access, correction, or deletion of personal information we hold about you, subject to legal exceptions. Contact us using the details above. You may reject optional cookies via the banner without losing access to the site.

Updates

We may update this policy on this page. Material changes will be reflected by revising the content here.