Field notes
Notes from sampling closed claims in Kuala Lumpur—policy banners that still pay, card lines that arrive late, and clicks that do not name a person.
A closed claim is not a tested claim
Reimbursement status tells you the platform finished. It does not tell you the policy ran.
Soft warnings and the meal that still paid
A red banner is not a control if the submitter can save and send anyway.
The card line that was also claimed in cash
Duplicate detection often looks at merchant names. It rarely looks at the same night paid twice.
Who clicked when the manager was away
Delegates keep work moving. Unlogged delegates keep the committee guessing.